Success stories

Case study: Flight Centre

November 18, 2025

min read

Follow me on LinkedIn as

Highlights

When Flight Centre, the unforgettable-experience-plotting travel experts, were preparing to open a brand-new shopfront on Upper Street in central London, everything was going to plan. The team had lined up suppliers early, including their internet provider, expecting smooth sailing to launch day.

Unfortunately, their installation was delayed, and the team kept chasing answers.

They learned the duct was collapsed and their chosen provider couldn’t fix it in time.

Grounded? Not for long

With just two weeks to go, Flight Centre had to act fast. They turned to Vorboss. In just over a week, the new shopfront was live and connected through Vorboss’s Rapid Install service.

Thanks to Flight Centre’s leadership and coordination across their teams in Europe and Australia, everything came together, and the store opened right on time.

“The collapsed duct was an unexpected challenge after months of delays with our previous provider. Vorboss stepped in quickly, took control, and kept things on track, ensuring the installation stayed on schedule despite the setback.” ‍

-Tim Head, Global Service Delivery Head, Flight Centre

So good, they brought us to Barcelona

The experience made such an impact that Flight Centre brought Vorboss into another project, this time in Barcelona. Using a local partner, they added another circuit for their new office. The line tails into the Vorboss infrastructure in Barcelona and links all the way back to the London network.

“Vorboss’s impressive internet service and customer experience gave us the confidence to bring them into further projects. Having a consistent connectivity partner across locations simplifies management and supports our growth.”

-Tim Head, Global Service Delivery Head, Flight Centre

A smooth landing

Even the most organised teams can run into last minute surprises. What matters is how fast you respond. Thanks to the team acting fast, with support from Vorboss’s Rapid Install service, Flight Centre opened their new shop without a hitch.

With reliable service and ultra-fast speeds, Vorboss proved to be more than just a backup plan, they became a trusted partner for the long haul. Today, they’re Flight Centre’s connectivity provider across three sites (and counting).

Table of contents

Get in touch.

Tell us about yourself so we can serve you best.

Got a question?

Where is Rapid Install available?

This service is currently available in Central London. For locations outside this area, we may offer alternative business internet solutions.

 What are the costs for Rapid Install business internet?

Expedited installation incurs an additional fee:

7-day business internet installation: £15,000
14-day fast-track internet: £8,000
28-day priority internet service: £3,000

Prices exclude VAT and depend on building access requirements.

Vorboss launches new connectivity solution to power smart public services across the capital

London, 5 November 2025

Vorboss, London’s leading business fibre network, today announces the launch of a cutting-edge connectivity product built to enable essential public services across the capital.

The new solution offers high-speed, reliable connectivity that’s both affordable and quick to deploy, helping London stay connected and future-proof.

Built on the 100Gbps-capable Vorboss network, the new solution delivers ultra-reliable, high-capacity connectivity that underpins the growing demands of smart city technology and public infrastructure. With a range of options to connect these end-points, Vorboss is collaborating with Vitrifi, which has deployed key components of its networking platform, on PON-based solutions as part of the launch. Working with Vitrifi allows rapid and efficient provisioning and seamless scalability.

The product enables councils, transport authorities, and service integrators to easily connect and manage thousands of devices, from real-time traffic cameras, CCTV, small cells, and environmental sensors to IoT-connected street furniture, all with enterprise-grade resilience and low latency.

“We have been listening to local government organisations over the last year as they explain their difficulty in finding cost-effective, reliable solutions to connecting machines across their boroughs. Through a lot of consultation and innovation we have been able to create a fibre-based solution that is reliable and can be installed quickly.”

Jason O'Malley, CCO, Vorboss, notes:

“With this launch, we’re extending the power of the Vorboss network to enable local authorities and service providers to make cities safer, and more efficient.”

Vorboss’s fibre network, which spans over 700km, is engineered for scalability and security. Vorboss engineers are all based in Central London and are managed by a Liverpool Street based planning and NOC team. This provides an unparalleled level of proactive and reactive support to London's councils.

Rhod Morgan, Vorboss COO, adds:

"The density and quality of our network in central London puts us in a unique position to provide these innovative solutions. Every month 100s of new businesses are being connected to the Vorboss network and this is natural progression of the business as we further accelerate this growth."

‍

About Vorboss

Vorboss is London’s most advanced business fibre network, designed to meet the connectivity needs of modern enterprises and critical public infrastructure. As a member of the Fern Trading Group (part of Octopus Investments), Vorboss is focused on empowering organisations with direct, high-capacity fibre that supports innovation and growth.

About Vitrifi

Vitrifi is building a class-leading autonomic network platform, focussed on reducing the costs to serve customer and manage capacity, built upon a cloud-native, hyper-scaling architecture. The Vitrifi platform enables the rapid and efficient provisioning of fibre optic network services and scales seamlessly to meet the demands of its customers.