One Triton Square joins London’s best-connected buildings with Vorboss 100Gbps connectivity through British Land partnership

If you get a call claiming to be from Microsoft Teams support, think twice before doing what they ask.

There’s a new trend for scammers to pose as “help desk” staff, with the aim of tricking employees into letting them take over their devices.

This is part of a larger ransomware attack, where you’ll be denied access to your business data unless you make a hefty payment to get it back.

Recently, a notorious cyber crime group has taken this scam to a new level.

First, they’ll flood an employee’s inbox with so much spam that it becomes unusable. Then they swoop in with a phone call, pretending to be from IT support, offering to “fix” the problem.

They may ask your employee to install remote desktop software like AnyDesk or use built-in tools like Windows Quick Assist. Once they have access, they can move around your network, collect sensitive data, and launch ransomware on your devices.

Be warned – they don’t only reach out over the phone. They’ve also started setting up Teams accounts to make employees think they’re part of IT support.

They do this by choosing usernames like “Help Desk” and using fake Microsoft tenant domains such as “securityadminhelper.onmicrosoft .com”. Then they send one-to-one messages to employees, saying they need access to their device.

Ransomware attacks are serious business. Along with locking you out of your data, they can also shut down your operations, disrupt customer service, and potentially leak confidential information.

Recovering from a ransomware attack can be expensive, both in terms of paying the ransom and dealing with the aftermath. It can cause loss of revenue, damage your reputation, and it could even have legal consequences.

Make your team aware of this scam and encourage everyone to be cautious with any unsolicited support calls or Teams chats. And make sure everyone knows to check with your actual IT department first, if someone is asking to install software or gain access.

Also, if you use Microsoft Teams in your business, make sure it’s set up securely. Only allow external chats from trusted domains, and make sure chat logging is enabled.

If you want extra help safeguarding your setup, we can do that. Get in touch.

Microsoft is once again finding ways to make life easier for your business with Windows 11.

If you ever work on your phone as well as your PC, you’re going to love the new “Hand Off” feature that’s being tested right now.

The idea is this: Let’s say you’re in a meeting or on the move. And you start working on something in Microsoft Word or another app on your phone. Once you get back to your PC, a notification will pop up asking if you want to keep working on the document – allowing you to switch between devices seamlessly.

This feature is made possible through OneDrive’s syncing function. It’s already compatible with Android phones, and it’s likely to work for iPhones too, although that’s not yet been confirmed.

Being able to jump between devices without losing track of work could be a great benefit, especially if your team works remotely.

Although it hasn’t been rolled out just yet, “Hand Off” has clear potential to be a valuable tool for businesses.

Ready to find out more ways Windows 11 could boost productivity in your business? We can help, get in touch.

Do you dream of never having to remember another password ever again?

That’s what Windows Hello, Microsoft’s biometric sign-in tool is all about. It helps you log in to your Windows 11 devices quickly and securely – with just a glance or a touch.

Now, Windows Hello is getting a makeover, bringing not only a new look but also enhanced security features that are perfect for busy business owners.

If you’re not familiar with Windows Hello, it lets you skip traditional passwords and sign in using:

• Facial recognition
• Your fingerprint
• Or a simple PIN

This means faster access, better security, and a lot less frustration.

Windows Hello is invaluable for businesses, allowing employees to securely access their apps and devices without the risks associated with weak or reused passwords.

The refresh will improve the design of Windows Hello, so it fits right in with the sleek, modern look of Windows 11. The whole experience will feel smoother and easier, whether you're logging in to your computer or accessing the Microsoft Store.

Microsoft have also made it easier to use passkeys – another secure, password-free login method. With Windows Hello’s new passkey experience, you can choose your preferred sign-in method and switch effortlessly between devices.

These updates are currently in testing, but we should see a rollout soon.

Want to give Windows Hello a go? We can help, get in touch.

Imagine you’re watching the news and see that a criminal is targeting houses in your area. Would you leave your front door unlocked tonight? I wouldn’t think so.

Yet, this is essentially what many businesses do when they delay fixing vulnerabilities in their systems. Shockingly, over two-thirds of businesses take more than 24 hours to address serious security issues. This is a worrying statistic because the longer vulnerabilities remain open, the greater the risk of cyber attacks, data breaches, and major disruptions.

So, what exactly is a vulnerability? In simple terms, it’s a weakness in your system, such as outdated software or misconfigured security settings, that cyber criminals can exploit to gain access to your business data. These weaknesses are often flagged by security tools, but responding to them quickly is where many businesses fall short.

Many businesses have IT staff, but they can get bogged down by manual processes, wasting hours trying to make sense of incomplete data or juggling multiple tools that don’t communicate with each other. This slows down response times and increases costs, leaving your business exposed.

The problem is clear: Every hour a vulnerability is left unaddressed is another hour cyber criminals have to exploit it.

Fortunately, there’s an easy solution. Partnering with a reliable IT support provider can make things easier. Instead of your team scrambling to identify and patch vulnerabilities, an expert technology partner (like us) can step in with smarter tools and faster processes. We combine automation and expertise to identify risks, prioritise what needs fixing, and respond quickly to ensure your systems are secure.

Cyber criminals are always looking for ways to exploit weaknesses. Don’t give them the chance. If keeping on top of vulnerabilities feels overwhelming, let us make it simple for you. Get in touch.

Public Wi-Fi is everywhere these days – cafés, airports, hotels, trains. It’s super convenient, especially for business travellers or anyone working remotely.

But what if I told you that hopping on that free Wi-Fi could expose your business data to cyber criminals? That’s the reality of using unsecured public networks.

When you connect to public Wi-Fi, you’re opening the door to scammers who know exactly how to exploit these networks. The two biggest threats you need to know about are called Man-in-the-Middle (MITM) attacks and Evil Twin attacks.

Yes, they sound like something out of a spy movie… but they’re very real and can have serious consequences for your business.

Let’s start with Man-in-the-Middle (MITM) attacks. You’re sitting in a café, sending an email or logging in to your business bank account. You think your device is communicating directly with the Wi-Fi network, but in reality, a cyber criminal has inserted themself between you and the network.

This “man in the middle” can see everything you’re doing – your passwords, your emails, even your credit card details. And the worst part? You probably won’t even notice it’s happening.

Criminals use this stolen information in all sorts of ways. They might sell it to advertisers, use it to impersonate you in phishing scams (where they trick people into sharing sensitive information, like passwords or credit card details). Or even steal money from your accounts. For businesses, this could mean sensitive financial information or customer data ending up in the wrong hands.

Now let’s talk about Evil Twin attacks. Imagine you’re in an airport and see two Wi-Fi networks: One called “Airport Free Wi-Fi” and another called “Airport Wi-Fi Secure”. They both sound legit, but one of them could be a fake network set up by cyber criminals.

When you connect to the fake network, scammers can monitor everything you do online, just like in a MITM attack – but they can go even further. They can steal your cookies (little bits of data that websites use to remember you) and gain access to things like your login details or personal information.

In some cases, they can even install malware (malicious software) on your device without you clicking a single thing. Scary, right? All it takes is connecting to the wrong Wi-Fi network, then your data – and your business’s security – could be compromised.

Using public Wi-Fi doesn’t have to be a security nightmare, but you do need to be cautious. Here are some steps you can take to help keep your business protected:

• Avoid accessing sensitive information while connected to public Wi-Fi. This includes anything involving passwords, personal data, or financial accounts. If you wouldn’t want a stranger looking over your shoulder, it’s best to save it for when you’re on a secure network.
• Stick to websites that use HTTPS, which encrypts your data. You’ll know a site is secure if you see a padlock icon in the address bar or "https://" at the beginning of the web address. Most websites use this today.
• Consider using trusted browser extensions designed to boost your online safety. Many can block cookies, ads, and even malicious websites, reducing the risk of your information being exposed.
• Turn off auto-join on your business devices. This stops your work phone, tablet, or laptop from automatically connecting to any available network, including potentially dangerous ones.
• Be wary of suspicious pop-ups. Scammers often use these to trick you into clicking something malicious. If a pop-up feels wrong, don’t interact with it – just close the window.
• Enable two-factor authentication (2FA) on your business accounts whenever possible. This requires a second form of identification (like a code sent to your phone) to log you in, which makes it harder for anyone to break in even if they get hold of your password.
• Finally, keep your software up to date. Updates often include security patches that protect your device from the latest threats. Ignoring them could leave your business devices vulnerable.

A little caution goes a long way when it comes to keeping your business protected online. Ask yourself: Is the convenience of free Wi-Fi worth the risk of exposing my data?

If you’d like help keeping your business data protected no matter where you are, get in touch.

Wouldn’t it be great if your Windows 11 computer could handle tasks just like a real-life assistant?

That’s exactly what Microsoft wants to achieve with Windows Agent Arena, its new AI project.

The goal is to create smart virtual assistants, known as AI agents. They will be able to complete tasks on your computer. They could save time by doing repetitive tasks for you, such as managing apps or organising files.

So, what exactly is an AI agent? And how could it help your business?

An AI agent is a type of artificial intelligence designed to interact with your computer. Instead of only giving you information, AI agents can perform actions for you.

For example, you could train an AI agent to run your morning routine. It would open your calendar, launch your email app, and check the news. When you begin your day, the agent would know what info to share with you, like a virtual assistant.

Imagine having AI agents that update your software, or even edit documents for you. They could enable privacy options in Microsoft Edge, install extensions or update settings. This saves you time and hassle, so you can focus on bigger things.

The project is open source. That means developers around the world can contribute to help these tools evolve. Although they’re still in development, the potential for businesses is exciting.

For now, one of the best ways to see how helpful AI can be for your business is to give Copilot a try.

Need help getting started? Get in touch.