Technical Account Manager

Vorboss is building London’s next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.

At Vorboss, we do the right thing—no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries.  

We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.  

We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust.

As a Technical Account Manager, you'll be the trusted technical advisor for a portfolio of Vorboss customers, helping them maximise the value of our connectivity, managed IT and cybersecurity services.

You'll develop a deep understanding of each customer's technical environment and business objectives, providing proactive guidance throughout their lifecycle. Working closely with Sales, Solutions, Engineering and Service Delivery teams, you'll drive product adoption, reduce technical risk and ensure customers achieve measurable business outcomes.

This role bridges commercial and technical teams, combining technical expertise with relationship management to build long-term partnerships and identify opportunities for customers to get even more value from Vorboss.

(Please note that this list is not exhaustive)

•    Develop a detailed understanding of customers' technicalenvironments, infrastructure and business objectives.

•    Act as the trusted technical advisor for your customers,providing guidance on best practice, product capabilities and technicalroadmaps.

•    Recommend solutions that improve performance, resilience,scalability and security.

•    Develop and maintain Technical Success Plans aligned withcustomer objectives.

•    Drive the adoption and optimisation of Vorboss products andservices, supporting customers through upgrades, migrations, integrations andongoing service improvements.

•    Help customers achieve measurable technical and operationaloutcomes by providing proactive guidance throughout the customer lifecycle.

•    Identify technical risks early and work with internal teams todevelop mitigation plans.

•    Support discussions around resilience, disaster recovery,business continuity and security, engaging specialist colleagues whereappropriate.

•    Collaborate with Sales, Solutions, Engineering, Service Deliveryand Customer Support to deliver successful customer outcomes.

•    Introduce internal technical specialists where additionalexpertise is required to support customer success.

•    Capture customer feedback and communicate insights to help shapefuture product and service improvements.

•     Identify opportunities where additional Vorboss products and servicescan deliver value, supporting customer renewals andlong-term account growth.

Essential

•    Experience in a Technical Account Manager, Solutions Consultant,Technical Customer Success or similar customer-facing technical role.

•    Strong understanding of networking, telecommunications, managedIT or cybersecurity.

•    Excellent communication skills, with the ability to explaintechnical concepts to both technical and non-technical audiences.

•    Strong stakeholder management, planning and problem-solvingskills.

•    A collaborative approach with the ability to work effectivelyacross technical and commercial teams.

•    Commercial awareness and a customer-first mindset.

Desirable

•    Experience within telecommunications, managed services orenterprise IT.

•    Knowledge of cloud platforms, networking technologies orcybersecurity solutions.

•    Relevant technical or industry certifications.

We believe in taking care of our staff both mentally andphysically and in order to support this we offer a range of benefits that youcan access. 

•         Employee Share Plan

•         Company pensionscheme. 

•         Bonus scheme. 

•         25 days of annual leave allowance that increases with years served (excluding bank holidays). 

•         Private Healthcare. 

•         Life assurance.

•         Income Protection.

•         Access to Spill, our mental health support partner. 

•         Cycle to workscheme.  

•         Half price gym memberships through the healthcare provider. 

•         Free eye test. 

•         Travel loan. 

•         Hastee app, to help manage your salary and finances. 

We aim to be an equal opportunities employer and we aredetermined to ensure that no applicant or employee receives less favourabletreatment on the grounds of gender, age, disability, religion, belief, sexualorientation, marital status, or race, or is disadvantaged by conditions orrequirements which cannot be shown to be justifiable.

We aim to create a working environment free of bullying,harassment, victimisation, and unlawful discrimination, promoting dignity andrespect for all, and where individual differences and the contributions of allstaff are recognised and valued.

This commitment includes training managers and all otheremployees about their rights and responsibilities under the equality,diversity, and inclusion policy. Responsibilitiesinclude staff conducting themselves to help the organisation provide equalopportunities in employment, and prevent bullying, harassment, victimisation,and unlawful discrimination.

Vorboss promotes step-free access at our main headquarters,whilst taking into consideration physical barriers employees might face acrossall other sites.