Highlights
Seamless connection helps fuel Represent Recruitment’s global success
Based in London, Represent Recruitment places top creative talent in roles worldwide. Founded by Mike Radcliffe, their team of industry experts - self-confessed ‘design geeks’ - are passionate about what they do and largely originated from the design industry. This dedication has helped Represent thrive through changing markets for over 20 years, supporting everything from UK startups to enterprise tech firms in California.
The constraints of poor connectivity
Despite being a leading agency, Represent’s office relied on 5G and standard broadband, which proved unreliable - especially for client calls and cloud-based work.
Virtual client meetings were slow, and glitchy internet disrupted video calls, affecting relationships, especially those overseas.
Cloud-based tools needed to be accessible in an instant. Employees were frustrated with the inefficiencies and this only increased after the global pandemic. Teams often worked from home to avoid connectivity disruptions, which was far from ideal for such a collaborative business.
No more network nightmares
Frustrated by poor service and not ever being able to speak to a human, Mike bought Represent out of a costly contract, only to face new issues with their next provider.
When Mike talked to the Vorboss team, he was very clear about his needs, and we were more than happy to help. We worked directly with the landlord to install the infrastructure which included an abseil installation down the building. We quite literally went over and above for this one!
From bottleneck to breakthrough
Since upgrading to Vorboss, Represent has seen a complete transformation:
With a trustworthy connectivity partner, Represent can now focus on what they do best - connecting top creative talent with leading businesses without the stress of an unreliable internet connection.
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Vorboss is disrupting the telecoms status quo as we build London’s only dedicated fibre network for businesses. We are growing a team as diverse as the communities we serve.
Our annual gender pay gap report gives us a moment to take stock—celebrating the progress we’ve made towards equity and sharpening our focus on where we still need to go, especially when it comes to equal representation of women at every level of the business.
In an industry that has long lacked diversity, we’ve spent years raising the bar. Equity, inclusion, and diversity are embedded in how we operate—from opening doors through our in-house academy, to designing tools, kit, and PPE with real comfort and usability in mind.
Read the full report here.
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Serving up speed: How 10Gbps connectivity changed everything for Patty & Bun
Patty & Bun was established in 2012 and is renowned for serving high-quality gourmet burgers. Their mouthwatering menu changes monthly, with new specials added to keep flavours fresh and customers returning.
With 9 locations across London, the business has built a strong reputation for its delicious food and superb customer experience. While the company has consistently grown year on year, its connectivity slowly began to fall short across several sites, including its HQ on Cavendish Street, London.
Why reliable internet is as crucial as the perfect location
When success relies on serving thousands of customers daily, operational efficiency is critical to success, and there is little room for downtime.
To maintain smooth operations, Patty & Bun relies on two key factors: Electronic Point of Sale (EPOS) systems, which are fundamental to processing orders and managing billing, and fast, stable internet connectivity, which ensures the EPOS systems can keep up with processing information at speed.
The cost of unreliable internet
Providing exceptional service, day after day, is challenging enough. But adding some connectivity chaos to the mix quickly became a recipe for disaster.
The team experienced frequent outages and inconsistent speeds, which meant their EPOS systems would either be frustratingly slow or completely out of action for minutes, hours or sometimes even days. All amplified by the fact they had different internet service providers across multiple locations, making troubleshooting each providers individual line a nightmare for the team.
This meant order processing and restaurant operations took a hit, negatively impacting their customers, staff, and ultimately revenue.
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From frustration to fast – a seamless switchover
Despite the disruption, the team feared that changing internet service provider would result in further disruption – something they simply could not afford to happen.
After Vorboss was recommended through an industry partner, they decided it was worth exploring. They were quickly assured of a seamless transition with little to no disruption to day-to-day operations, meaning the switch-over wouldn’t hinder their ambitious revenue targets, and would ultimately fix all their connectivity problems.
Soon after, our install team connected them with a Direct Internet line whilst they were still in contract with various ISPs across different locations, at no extra cost (meaning no double billing). So, not only were they able to consolidate their connectivity, but there was also zero switchover downtime, disruption or additional cost.
The 10Gbps upgrade that changed everything
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Vorboss provided one to one assistance throughout the process and were on hand 24/7 for any questions or additional support.
Now using a Vorboss 10Gbps Direct Internet connection (AKA a leased line), Patty & Bun never have to share their connection. This guarantees 10Gbps upload and download speed at all times, even during peak hours, which gives them the reliability and speed they’d craved for years.
Constantly troubleshooting slow EPOS systems, and inconsistent customer WiFi is now a thing of the past. The ability to focus on what’s really important - food, service, and experience - means they can continue to thrive in a highly competitive environment.
