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While it may still work, the resources needed to keep the server going may begin to outweigh the benefits of maintaining the status quo, at which point investing in a new server becomes a priority. Here, we outline what you need to consider when it comes to your server, and how an outsourced IT support service in London can help you make the right decisions when it comes to this important tech investment.
The Costs of Not Investing in a New Server
In a recent blog on finding the right tech solutions to fit your budget, we mentioned that many companies operate their IT infrastructure with an ‘if it ain’t broke…’ approach. If the server still works, it can be hard for the CTO to convince the company of the ROI of an IT investment in a large capital expense they don’t see as necessary. However, it is worth pointing out the costs involved in keeping the existing server, and these include:
- Increased maintenance and monitoring
- The potential loss of productivity due to decreased operational efficiency
- Increased cooling and power demands and ongoing storage space requirements
- The continuous need for upgraded software integration to accommodate new business requirements
There are also some tell-tale signs that your server is no longer up to the task at hand, and when any of the following start to happen, it really is time to consider a new server to avoid the costs of poor performance, decreasing efficiency, or an outright system failure:
- Louder fan drives (your server’s cry for help)
- It has reached beyond 80% capacity
- The warranty is out of date
- An increase in tech hiccups
- The Benefits of a New Server
Technology is advancing at such a rate that hardware such as a server bought only three years ago will by now be far less capable than what is available today. For any business looking to innovate and expand, or even just to compete, that is an important consideration.
Today’s servers can offer a far better CPU and memory, and so are capable of greater efficiency and can do far more than a three-year-old server. In short, they provide a better performance using less power. With greater capabilities, they demand less space, less maintenance, less cooling, and at the end of the day, fewer resources to keep them running and meeting the demands of the business.
An up to date new server can also decrease the cost of accompanying software that needs to be licensed every year. Software licenses are attached to CPU cores, which are fed by memory and storage. The more performance you get out of each processing core, the fewer licenses you need, the lower your costs will be, and the more performance you’ll get out of the apps you’re licensing.
How Outsourced IT Support Can Help with New Server Integration
If you convince your business of the benefits of a new server, the next step is its implementation. Of course, this needs to be done quickly and with the minimum of fuss in order to ensure business continuity, and this is where hiring an outsourced IT support team in London can be a wise decision. Here’s why:
- A reputable IT support service can not only install and integrate your new server into your existing IT infrastructure while you focus on more day to day tasks, they can first assess your business requirements, run an IT audit to understand how this new hardware will fit into your IT roadmap, and advise on the server specifications that will suit your needs. This will ensure the maximum utilisation of every server resource.
- Your outsourced IT support team can also take care of server security to ensure your systems are protected from malware, ransomware and other cyber security threats, and if they are also experts in GDPR compliance, they can also ensure that your entire IT infrastructure complies with data protection regulations. Initial and continuous security audits can be complemented by 24/7 monitoring to analyse usage, detecting any suspicious or threatening activity that may result in costly disruptions to business, and act on them accordingly, as well as implementing any necessary upgrades or patches.
- Monitoring the server should also extend to ensuring business-critical services never drop, and your outsourced IT support team can act as a virtual CTO to analyse usage, speed, etc to guarantee efficiency, predicting when upgrades will be needed and implementing them without fuss as part of a proactive machine maintenance service.
- Backup and disaster recovery can also be provided as part of the service, ensuring your server has the capacity to securely backup all business-critical data, and perform data recovery should the unthinkable happen.
- Your IT support team can also advise on the best usage of cloud computing and help you to implement a hybrid IT solution that enables your business to avail of both traditional in-house server and cloud capacity and functionality, and integrate each into your IT infrastructure seamlessly.
- One of the major benefits of hiring an outsourced IT support team is that they can provide a flexible and scalable service model you can use as an OpEx investment, choosing how long they are needed for. So, whether you just want them to install your new server, or would prefer that they provide ongoing monitoring and maintenance, you decide on the level of investment you want or need, based on your requirements and your IT budget.
Your company’s server must run efficiently in order to ensure your business can run smoothly, but making the decision to invest in a new model, and putting the resources into installing and integrating it, can take a lot of time and energy. Hiring an IT support team to take care of all aspects of new server deployment and maintenance, however, means you can leave this task to them while you focus on keeping the business running.
The team at pebble.it can provide you with all the advice and technical know-how you need to make the decision regarding a new server, and can integrate it into your IT infrastructure and continue to monitor and update it as needed.
Get in touch to find out more, or take the first step towards finding the IT support you need by booking an IT audit with us:
If you recognise any of the following four signs in your UK business, outsourced IT support in London may be the solution:
1 - Productivity is dropping due to an increase in tech issues
As your business grows, it will need more and more IT support, and your in-house IT team can become stretched and unable to meet the demands it is faced with. Outdated devices, sluggish servers, flawed systems and a clunky network can result in outages or tech failures that disrupt business continuity, and it can take time to repair them: time you can’t afford to lose. When machine management becomes a constant break-fix scenario, your business is already on the back foot, unable to invest resources into innovation because they are all focused on (barely) keeping afloat.
Outsourcing your IT support, on the other hand, means you can avail of a specialised team of experts 24/7, acting as a virtual CTO to not only handle all tech support issues remotely (or on-site), but to operate a proactive machine management approach to your IT infrastructure.
They can also perform an IT audit to assess your current capabilities and where you need to make smart investments in order to build an IT roadmap that will help you meet current tech demands and future-proof your business.
That doesn’t have to mean an IT infrastructure overhaul. Your outsourced IT support team can provide a consulting service to help build a plan in line with your overall business strategy to prioritise the business-critical processes you need to keep running at all costs, and implement the upgrades you need here and elsewhere before they become outdated.
2 - IT support is costing you too much
Having an in-house IT team means a serious investment in permanent salaries and benefits, not to mention the risk of decreased productivity caused by holidays or sick leave. On top of that, even though you are paying out for permanent staff, they may not provide the all-round expertise needed to support your business.
IT support today can include a range of services that demand expertise, from basic system admin to email, to password management to ongoing monitoring and maintenance to integrating cloud computing, and finding a permanent team capable of handling all of this would require steep salaries.
On the other hand, outsourcing to an IT support service in London instead means you have a team of experts who can handle any and all aspects of your tech support, and because you can hire them on a flexible and scalable pay-as-you-go basis, you can control your spend as an OpEx cost, rather than a CapEx one. Whether you require an IT helpdesk, a consulting service to advise on and implement new tech investments, or on-site technical help, an outsourced IT team can provide the solutions with experienced and expert personnel, at a fraction of the cost of an in-house team.
A reputable IT support service can also provide cost savings in the form of volume licensing, passing on the savings they make in hardware and software purchasing to you.
3 - Your company is growing too fast for your IT to keep up
While expansion is obviously a very good thing, a sudden increase in the number of staff who need reliable and efficient IT support can leave your tech team, and your business, struggling to keep up with demand. An expanding user network, new and upgraded devices and increased demands on servers all become more complicated to the point where a single IT guy, or even a small team, may not be able to manage, leading to lengthy delays in maintenance, or implementation of new IT assets.
There is also the question of the expanded workload that comes with monitoring and maintaining hardware and software, and an increase in vulnerabilities that need to be patched, upgraded or replaced.
They can up the number of hours or personnel needed to meet a surge in demand, ongoing expansion, or a specific IT project, so you can stop worrying about having the IT solutions you need, and continue to expand your business.
4 - You can’t be sure your cyber security is up to speed
Whether you have experienced a cyber security incident that threatened not only your business continuity but your compliance with data protection regulations such as GDPR, or if you just fear that your business may be vulnerable to malware or ransomware attacks, your IT support needs to be able to act to ensure all systems, networks and devices are secure. Faced with a dozen other daily tasks, your in-house IT team may struggle to not only get up to speed with the constantly-evolving world of cyber security, viruses and data management, which puts your business in real danger.
An outsourced IT support team in London with expertise in data protection can provide the round-the-clock monitoring and analysis your business needs to stay several steps ahead of hackers and other cyber threats, and keep you compliant with regulations.
Beginning with an initial security audit, they can assess the current status of your IT infrastructure security, identifying gaps, and advise on and implement the upgrades, response strategies and overall cyber security culture you need. They can also provide on and off-site backup of business-critical data and data recovery, should the unthinkable happen and you face a tech calamity.
Running a successful business efficiently is enough of a job without having to worry about whether your in-house IT team is up to the task of increased tech support. If you have begun to notice any of the above signs, it may be time to outsource your IT support to a team of dedicated and expert professionals who can provide every tech solution you need. They can not only provide 24/7 support across every aspect of your IT needs, they can also reduce the costs of keeping your hardware and software running at the level you require to stay ahead of the competition.
Get in touch with the team at Optimity to find out how we can help your business with a tailored, flexible and scalable outsourced IT solution, and get started by booking an IT audit with us:
Leading Causes of Data Loss
It’s tempting for businesses affected by an internal cyber security incident or data breach to put it down to a rogue employee or malicious intent, but in fact the majority of cases are caused by human error or failures in the data security process. In its report for the last quarter of 2017, the Information Commissioner’s Office (ICO) found that four out of five leading causes of data loss they acted upon were due to this.
Those incidents included:
- Loss or theft of paperwork (91 incidents)
- Data posted or faxed to incorrect recipient (90 incidents)
- Data sent by email to incorrect recipient (33 incidents)
- Insecure web page, including hacking (21 incidents)
- Loss or theft of unencrypted device (28 incidents)
A recent report by the Ponemon Institute that surveyed 3,000 employees and IT practitioners across the UK, France, the US and Germany came up with some startling statistics.
- 76% of IT practitioners say their organisation experienced the loss or theft of company data over the past two years
- 88% of end-users say their jobs require them to access and use information such as customer data, contact lists, employee records, financial reports, confidential business documents, or other sensitive information assets
- 62% of end-users say they have access to company data they probably should not see
- Only 29% of IT respondents report that their organisations enforce a strict model to ensure staff only have access to company data on a need-to-know basis
- Only 25% of businesses surveyed monitor all employee and third-party email and file activity, while 38% don't monitor any activity
- 35% of organisations have no searchable records of file system activity, leaving them unable to determine if files have been compromised by ransomware.
With GDPR on the horizon, this slack approach regarding the access to, processing and sharing of sensitive data, must be addressed by every organisation who wants to avoid the crippling fines this new legislation will bring for non-compliance with data protection.
Overcoming the Data Protection Challenge
It must, of course, be pointed out, that staff, while usually at the coalface of data processing, shouldn’t be singled out for blame (unless they prove to be one of those rogue team members with a grudge) when it comes to data loss or leaks. Organisations themselves also faces big challenges.
The way business is done today has led to dramatic changes in staff behaviour that can lead to a sense of apathy and unintentional carelessness when it comes to their employer’s business policies and practices. Combined with this is the overwhelming volume of data now being processed on a daily basis, and the use of mobile devices and remote working policies, all of which add up to make it more difficult to effectively uphold best practices and ensure staff follow the correct protocols when it comes to data protection and cyber security.
It is therefore imperative that the IT support team within every business takes proactive steps to not only inform everybody within the business regarding data protection and cyber security best practices, but to include them in creating and following those policies and procedures.
1 - Develop an organisation-wide cyber security policy
In order to know what actions are allowed when it comes to accessing, processing and sharing sensitive data, a policy must be put in place for staff to follow. The IT team should create and implement a set of guidelines that leave no doubt as to what should, and should not be done across the organisation’s IT infrastructure, network and files.
This should include:
- An acceptable use policy – outlining how the company’s data assets and hardware and software assets can be used, how it can be stored (eg, on the cloud, or on USBs, etc), what data can be shared, and by what means (eg, email)
- A privacy policy – outlining what staff can do with company data, where sensitive data is stored and why, and the safeguards in place to protect that data (eg, encryption or pseudonymisation)
- Mobile or remote access policy – outlining how data should be accessed remotely, what safeguards are in place to keep this secure, and how mobile devices are secured
It is also important to outline the consequences of not following best practices and policies, so that staff are fully aware of what a violation or negligence will result in.
2 - Educate and train staff on data protection and cyber security
In order to know what actions or processes are allowed, each staff member needs to be informed of the policies mentioned above, so education and training is vital to ensure they understand their responsibilities and the limitations on authorised access and usage that may be in place.
Awareness campaigns, regular email updates and formal training programs will all help staff get on board with the company’s cyber security and data protection policies, and can help to build a collaborative cyber security culture.
3 - Use IT to monitor actions
This doesn’t have to mean acting like Big Brother and watching everything your employees do, it is simply a matter of putting the IT tools and tech solutions you have at your disposal to work so that you can set rules for data access, and detect when these have been violated.
Software logs can record all employee activity within your company network, and regular monitoring and analysis of these can quickly identify the source of any data breaches or violations of best practices, eg, sensitive files sent to an employee’s personal email, files downloaded to an unauthorised USB, etc.
This will help to pinpoint how exactly a cyber security incident resulting in a data breach has occurred, where, and why, so that the IT team can get to work on resolving it efficiently, minimise any disruption caused, and put the data loss response plan into action effectively.
Data protection and cyber security is not just the responsibility of the IT team, it’s an organisation-wide endeavour that includes educating staff on best practices and implementing clear policies that can help the business to keep its data secure from threats, both external and internal. This can, however, take time, which many organisations can’t afford to spare as they focus on running the business, which is why it is a good idea to consider hiring an IT consulting service with expertise and experience in cyber security and GDPR compliance.
The team at Optimity can advise on the data protection and cyber security measures you need to put in place to comply with new legislation, and can help to implement the tech solutions you need to keep your business secure and ahead of the competition.
Find out how we can help your business by getting in touch, or by booking a security audit.
Small businesses in particular may be tempted to keep using their IT assets for as long as possible in order to get the most value out of them, and take a reactionary approach to their machine maintenance. This does lead to short-term cost savings as IT support resources are not used up by making regular fixes or updates to hardware, and, using an OpEx model, are only called on when something is in immediate need of attention. But with it comes the risk of much greater costs when business-critical machinery suddenly needs to be replaced, leading to expensive downtime as machines need to be bought and integrated into the IT infrastructure of the company, and the loss of a significant portion of the IT budget.
When weighed up against such a large and unexpected expense, the costs associated with regular IT maintenance are relatively low, and the ongoing monitoring and upkeep of your IT hardware and software brings many benefits, including:
Less Equipment Downtime
The time and resources needed to do regular scheduled checks and updates to hardware and software is considerably less than that of having to undergo a major IT infrastructure overhaul, having run your devices and systems into the ground. Replacing and integrating new IT assets will almost certainly require a stoppage in business processes, and when your business is not up and running, it can’t make any money.
Better Asset Management
The more care and attention you give to your IT assets, the longer they will continue to work efficiently and effectively for you. Prolonging the lifespan of your devices means you can get as much value out of them as possible, reducing the costs of frequent replacements, and thus increasing your business bottom line. It comes down to the question of spending a certain amount of money on regular maintenance, or multiples of that to replace assets that have been worn out.
Increased Efficiency
Properly maintained devices and servers can continue to run efficiently for years, and the same goes for your software assets. Regular scans, updates and patches mean you can monitor software efficiency and implement the upgrades needed to ensure it stays up to date and your business stays ahead of the competition.
More Reliability
Ensuring your software is kept up to date also means that your cyber security measures such as your firewall and other security protocols are able to handle any new threats to your system or network. New viruses, methods of hacking and ransomware can all be kept at bay by regular scans and security audits that can detect and act upon the latest cyber threats. This means you can rely on the safety of your systems, which in turn means your business becomes more reliable.
You may think that while the cost of regular low-key IT maintenance may be small, there is still the matter of having to pay out for a permanent IT support team to carry out these tasks, but this cost can also be reduced by hiring an outsourced IT support team. They can act as not only your IT service desk, managing any and all tech maintenance issues, repairs and upkeep, they can also act as a virtual CTO, overseeing every aspect of your IT assets to ensure that everything is working to its maximum efficiency levels.
Your outsourced IT support team in London should provide a proactive maintenance package that includes most, if not all, of the following:
- Security scans and updates, including firewall, virus and spyware protection
- IT asset management for servers, hard drives, workstation, device and software
- Backup and data recovery testing, business continuity planning and disaster recovery
- Software and hardware procurement (often at lower prices due to volume licensing and leasing)
- Secure integration of all mobile devices
- Remote monitoring and analysis of server event logs to detect potential issues
- Break-fix call out services
- Secure remote access by certified IT experts to ensure immediate diagnosis and resolution of tech issues
- Around the clock call logging service with efficient ticket management
- Full phone or email support
- Reporting and auditing service
- Advising on, deploying and managing cloud and virtual services
In line with taking a proactive approach to IT asset maintenance, your outsourced IT support team can not only help with keeping your business running as effectively as possible today, they can also help you work towards the future by developing an IT roadmap that will outline the tech solutions you need to future-proof your business. This will ensure you stay ahead of the competition and ready to meet the demands your industry presents.
Discover how the team at Optimity can deliver a proactive IT maintenance solution that looks after your entire IT infrastructure around the clock by getting in touch, and find out what we can do to get you started by booking an IT audit with us:
They’re all unique and need different levels of support. So, the most important thing for a business to do before they think about hiring on the IT front, is to work out exactly what they need right now and what kind of expertise and IT support they’ll need to reach their growth potential.
The skillset
Big, small or in-between, IT plays an important role in the make-up of every business in the UK today. Even seemingly basic functions often require a specialist skillset to create and maintain, which leads to the inevitable question – do we hire in-house resources or outsource our IT services?
There’s no doubt it’s a specialist hire, either way. When headhunting IT professionals, recruitment specialists look for candidates to be skilled in:
- Project management – essential for clear planning, regular updates, vendor management and good communication
- Quality assurance – central to developing software and systems
- Documentation – for designing clear processes, ensuring traceability and meeting regulatory compliance requirements
- Databases – given they’re at the heart of most software programmes
- Networks – because everything is connected, and understanding is key to troubleshooting
- HTML – so they can code websites
- Microsoft Office – as it’s so prevalent in the workspace
A more exhaustive list will also include:
- Programming and application development
- Experience on the help desk and technical support side
- Business intelligence and strong analytic skills
- Big data
That’s a lot to ask of any one person, or even a handful of people, but if you’re going to invest in IT as a service or pay a new employee to do the job, it’s important to hold out and get what you need, preferably in one strong package.
If budgets are tight, it’s even more important you don’t fall into the classic trap of hiring a new full-time IT guy who ticks a few of the key skills on your list, but not others, leaving you still needing to outsource to fill the gaps.
No matter how you dress it up, you’re paying twice, and you’ll have two sets of people to manage, when the aim was to make life easier.
The best advice you’ll get on this subject is to take time to weigh up the pros and cons first. Talk to recruiters, and see who’s out there. Talk to professional outsourced IT consultants and get a sense of what they can bring to the table above and beyond a regular hire.
You wouldn’t invest tens of thousands in office equipment every year without doing your homework, and services shouldn’t be any different. Look for reviews, recommendations, talk to people who’ve experience of using both, and weigh up the pros and cons.
That way, you’ll understand the risks and opportunities and can make a truly informed decision.
Weighing up the benefits
Benefits of in-house IT professionals:
- In-house IT work with your network every day, giving them time to learn its functionality and limitations in-depth.
- If employee integration is important to the core values of the organisation, in-house resources may allow a company to spend more time finding individuals who are the strongest match to the company culture.
- Downtime might be less if your in-house team are on site or on call 24/7.
Benefits of outsourced IT support:
- Operating and hire costs can be significantly reduced. Overheads will be leaner and there are no obligations like holidays or benefits. In fact, the benefits should flow in the opposite direction, allowing you to tap into things such as their buying power and vendor relationships.
- You can free up resources. If IT has been managed in-house up to now, chances are several people from across the business will have been picking up work to bridge the gap. By finding a full-time home for it, other employees will be able to focus on the job they were hired for and achieve more in their own roles.
- Expert help 24/7 means you get a trained professional to manage any IT project or issue that arises. No single hire can be expected to do everything, but with outsourcing, you’re guaranteed the best person for the job every time.
- You can reduce business risk. Outsource providers will keep pace with best practices in everything from software development to regulation and security. This means you’ll always be on the front foot and best placed to avoid unnecessary risk.
- Retention and motivation aren’t an issue. It’s a contractor’s job to keep the client happy, not the other way around, which can save the business significant amounts of time, effort and money.
- Up-to-the minute training, market knowledge and competitor insight is a given as outsourcers bring a wealth of knowledge and experience from other businesses to yours.
- Flexibility and scalability is easy if you pay for outsourced services as they’re used. Remember in-house resource needs to be paid, whether it’s been a quiet or busy month on the IT front.
- By tapping into an outsource company’s inventory, you may be able to invest less in equipment and software without risking efficiency.
Next steps
To get off on the right foot, we suggest:
- Setting clear goals and objectives, you’re crystal clear about what your business needs and the kind of relationship you want.
- Insist on project management, whatever route you decide to go down. It’s an invaluable skill and you’ll experience the downside very quickly if you hire without it.
- Be diligent, follow through on references, and encourage the person or outsource provider to prove their worth with examples of the kind of projects they’ve worked on before, and the value they added.
- Get key decision makers involved early in the process so you have the buy-in and support you need when you’re ready to take the leap.
- Stay involved. You don’t need to micro-manage anyone, but by remaining an active part of the IT conversation, you’ll be much more informed on what’s working, what’s not, and the direction the business needs to go in to continue to grow.
- It will also allow IT services to better align with business needs.
- Legislation coming down the tracks in May 2018, in the form of the General Data Protection Regulation, will increase the obligations of any business that uses or processes personal data, so it makes sense to include the IT solutions that can make this happen in your thinking, if you haven’t already.
- Don’t just go with the cheapest. You don’t have to spend a fortune for good IT support, but you do have to spend wisely, so make sure costs are affordable and can be justified.
Optimity can help any business considering an outsourced service. That starts with answering your questions and helping you get a sense of what you need, so you can make decisions that will benefit your business now and in years to come.
Recruitment for key employees and popular skillsets take time, so if your business has bagged itself some new talent, chances are you’ve already invested heavily. The search may have started months ago, you’ve paid a recruitment company to organise interviews and negotiated on the package that would eventually win them over. So why stop trying the minute they decide to come onboard?
Onboarding 101
How you handle an employee’s first few days in the business is crucial. We’ve all been hired at some point by a business that was totally unprepared for our arrival and the experience is not a good one.
A lack of preparation can lead to the employee feeling out of place, unhelpful – a burden even. And in many cases, they’re at the mercy of another colleague stepping in, simply because they feel sorry for this ‘IT nomad’ who doesn’t know where to start.
It’s an embarrassing start for any business and is completely unnecessary. Onboarding using IT isn’t a new phenomenon and it’s something growing businesses will have to repeat regularly, so why not take a little time to crack it once and for all, and let the process run itself?
Here are five good reasons to get onboarding right from day one
1 - A good onboarding strategy can save money
Replacing an employee costs money and putting them on the clock (and payroll) before you have:
- A desk
- A phone
- A computer
- Login details
- The right software
- A functioning printer
- An email address and account
- Access to folders, online information and the company’s cloud
….all the things you need to make them a productive member of the team, is a massive waste of their time and your money.
2 - It speaks to who you are as a business
The onboarding process is the first step in the employee lifecycle and one of the most important opportunities you’ll get to demonstrate how you operate as a business, the kind of culture you foster and the importance you place on helping employees settle in.
Using smart technology, less paperwork and automation, businesses of any size can create fun and engaging onboarding processes that:
- Allow employees to take more ownership of the onboarding process
- Make the process more dynamic, efficient and effective, and
- Empower new starts with the tools, information and access they need to start contributing as soon as possible
3 - It arms the employee with the right tools to do their job
Different roles need different tools and by including your IT experts in the process, you can make sure any IT investment is business-appropriate and justifiable.
Roles and responsibilities can be assessed and recommendations made on the best devices, networks and software, to do the job well.
Machine management and parity has a huge role to play here too, allowing businesses to roll out like-for-like systems for employees who do similar jobs, or customised set-ups for more specialised roles like coders, designers or site engineers.
4 - It aids retention
Not everyone who walks through the door is 100% convinced about their new role. Sometimes jobs are offered on a trial basis or an employee might make the leap with a ‘we’ll see how it goes’ mentality.
According to this article in Forbes, close to 20% will leave in the first few weeks, if no one has given any thought to their immediate needs, such as setting up their devices, whether in-company or their own device, and providing necessary training.
5 - Employees will take onboarding as their cue on how to act
Businesses who adopt a lacklustre and unattentive approach to onboarding run the risk of setting the bar low. On the flip side of that, appreciation breeds motivation, so the earlier you invest in your employees, the sooner they’re likely to give back.
IT can support all of this and help grow your business
Onboarding shouldn’t be regarded as something to get out of the way, or even a single event. It’s the first step in what should be an exciting journey for each new employee and an on-going talent strategy for the business.
IT can help with that. If you have in-house resource or work with an outsourced service provider, ask them to put employee onboarding on the IT roadmap and make good on their knowledge and expertise to improve the process and make life easier for everyone.
Discover how IT can help in onboarding and all other aspects of your business.
Latest from the press room


The experience driving our growth
David has been central to our success as our Chief Financial Officer. Drawing on his experience at Zayo Group and RBC Capital Markets, he brings strong insight across large-scale infrastructure, investment banking and managed services. As our CFO, he’s been instrumental in shaping a commercial model that supports businesses as they grow, giving our customers the certainty and simplicity they expect.
Rhod has played a pivotal role in operations at Vorboss since 2020. He led the build of our network, now spanning over 900 km, and has raised industry standards across quality and efficiency, making sure our customers have a flawless experience. With previous roles at companies like Arup and WeWork, Rhod understands the complexity of London commercial real estate and knows exactly what it takes to deliver world-class technology in a fast-paced city.
The next chapter
Under David and Rhod’s leadership, we are doubling down on our commitment to keep things simple for our customers and remain the transparent, accountable provider ambitious businesses rely on as they grow.
“Vorboss is on path to becoming one of the UK’s leading B2B connectivity and managed service providers,”
says Adam Dunlop, Operating Partner at Octopus Capital and Chair of the Vorboss Board.
“With David and Rhod’s leadership, and the strength and commitment of the team across the business, I am genuinely excited about what lies ahead.”
Vorboss is part of the Fern Trading Group, managed and advised by Octopus Investments. This partnership, backed by £250million in funding, enabled us to build an independent, 100Gbps London fibre network and connect thousands of businesses across the capital. Having expanded our offering with a range of cybersecurity and managed technology solutions last year, we continue to do things differently by delivering everything end-to-end through our in-house teams.


As companies grow, so does the technology behind them. Connectivity, IT and cybersecurity often end up spread across multiple suppliers, contracts and support models. Simply Connected brings it all together under one provider, making it easier to manage, easier to support, and clearer to understand costs.
At the heart of it is Vorboss’ own fibre network spanning over 750km across London, built, owned and operated in-house, with the same team designing, installing and managing the full setup end-to-end.
“Office technology has become overcomplicated,”
said Rhod Morgan, Chief Operations Officer at Vorboss.
“Many businesses have the right services on paper, but the experience feels disjointed. We wanted to remove the grey areas. Customers manage one relationship, have access to local support and receive one predictable monthly bill. The same team that builds the solution runs and supports it day-to-day.”
Simply Connected includes modular services that flex around each business and scale as it grows:
- Dedicated internet connectivity from Vorboss
- Fully managed office networks
- Managed IT and hardware provisioning
- Cybersecurity
- Ongoing support delivered by local London experts




