Case study: Flight Centre

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Key highlights

For a business built on connecting people to the world, being offline isn’t an option. But Flight Centre’s new shop opening ran into a delay by a collapsed duct. Here’s how they turned it around.

When Flight Centre, the unforgettable-experience-plotting travel experts, were preparing to open a brand-new shopfront on Upper Street in central London, everything was going to plan. The team had lined up suppliers early, including their internet provider, expecting smooth sailing to launch day.

Grounded? Not for long

Unfortunately, their installation was delayed, and the team kept chasing answers. Eventually, they learned the duct was collapsed and their chosen partner couldn’t fix it in time. With just two weeks to go, Flight Centre had to act fast.

They turned to Vorboss. In just over a week, the new shopfront was live and connected through Vorboss’ Rapid Install service.

Thanks to Flight Centre’s leadership and coordination across their teams in Europe and Australia, everything came together, and the store opened right on time.

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So good, they brought them to Barcelona

The experience made such an impact that Flight Centre brought Vorboss into another project, this time in Barcelona. Using a local partner, they added another circuit for their new office. The line tails into Vorboss infrastructure in Barcelona and links all the way back to the London network.

A smooth landing

Even the most organised teams can run into last-minute surprises. What matters is how fast you respond. Thanks to decisive action and Vorboss’ Rapid Install service, Flight Centre opened their new shop without a hitch.

With reliable service and ultra-fast speeds, Vorboss proved to be more than just a backup plan, they became a trusted partner for the long haul. Today, they’re Flight Centre’s connectivity provider across three sites (and counting).