The copper switch-off explained for London businesses and building operators | Book your free copper audit

One of the many cool things about the new wave of Artificial Intelligence tools is their ability to sound convincingly human.

AI chatbots can be prompted to generate text that you’d never know was written by a robot. And they can keep producing it – quickly, and with minimal human intervention.

So it’s no surprise that cyber criminals have been using AI chatbots to try to make their own lives easier.

Police have identified the three main ways crooks have found to use the chatbot for malicious reasons.

Better phishing emails

Until now, terrible spelling and grammar have made it easy to spot many phishing emails. These are intended to trick you into clicking a link to download malware or steal information. AI-written text is way harder to spot, simply because it isn’t
riddled with mistakes.

Worse, criminals can make every phishing email they send unique, making it harder for spam filters to spot potentially dangerous content.


Spreading misinformation

“Write me ten social media posts that accuse the CEO of the Acme Corporation of having an affair. Mention the following news outlets”. Spreading misinformation and disinformation may not seem like an immediate threat to you, but it could lead to your employees falling for scams, clicking malware links, or even damage the reputation of your business or members of your team.


Creating malicious code

AI can already write pretty good computer code and is getting better all the time. Criminals could use it to create malware.

It’s not the software’s fault – it’s just doing what it’s told – but until there’s a reliable way for the AI creators to safeguard against this, it remains a potential threat.

The creators of AI tools are not the ones responsible for criminals taking advantage of their powerful software. ChatGPT creator OpenAI, for example, is working to prevent its tools from being used maliciously.


What this does show is the need to stay one step ahead of the cyber crooks in everything we do. That’s why we work so hard with our clients to keep them protected from criminal threats, and informed about what’s coming next.

If you’re concerned about your people falling for increasingly sophisticated scams, be sure to keep them updated about how the scams work and what to look out for.

If you need help with that, get in touch.

We’re fickle creatures.

Windows 11 still feels like a new toy, yet we’ve already heard (reliable) speculation about Windows 12 arriving as soon as next year. And now it’s all we can think about!

What will it look like?

What improvements will we see?

Will there be new features?

We can’t answer these questions with certainty just yet, but there are whispers of new features that could be big news for businesses.

Three in particular have got us excited.

First (and probably most obvious) is the inclusion of more AI functionality. From automation to chatbots, AI has exploded in recent months. It just makes sense that Microsoft will harness this power to bring us a more impressive operating system.

We’re likely to see better AI analysis of our content, and prompts to help us begin projects or choose apps to help get things done. It will also help us speed up what we’re doing with improved intuition for what we’ll do next.

We do know that Microsoft wants to bring us faster updates and better security.

It’s likely things will be split into different sections rather than having the entire OS as a single entity as it stands today. That means updates to different elements will be able to run in the background while you continue to work, and different people may be granted access to each partition for improved security.

Microsoft also intends to make the Windows 12 experience more modular. The benefit of creating different components in this way is that higher-powered devices will get the maximum Windows experience, while lower-powered devices will still be able to do everything they need, running the Edge browser, Office tools, or web apps, for instance.

Some of these features may be reliant on dedicated hardware and upgraded equipment and we’re waiting for more announcements on that. As soon as we hear, you’ll be the first to know!

If you haven’t yet made the move to Windows 11, now’s a good time. Get in touch if you need any help or advice.

Microsoft is planning to enable Multi-Factor Authentication (MFA) directly in its Outlook app for many 365 business users.

MFA is a vital tool to help protect your online accounts from cyber criminals. It works by generating a second, single-use passcode every time you log into an account. It’s usually sent to an authenticator app on your phone that you have to download and set up first.

Security codes can also be sent via SMS text message, by a phone call, or you might be given a special USB key to plug into your computer.

The process is often made quicker by using a biometric login like your fingerprint or face ID. It’s a minor chore, but the protection it offers far outweighs the couple of extra seconds it takes to access your account.

Microsoft isn’t so sure about those extra seconds, though. If the tech giant can save you that time, it’s going to do it. That’s why it’s looking to streamline MFA for Microsoft 365 business accounts.

It’s rolling out the improvement by building MFA directly into the Outlook app in a feature called Authenticator Lite. Until now, it’s relied on a separate authenticator app or sending login codes.

There’s no news yet for those of us who want faster authentication on our personal PCs. If Microsoft does announce plans to make this feature available to more hardware or operating systems, we’ll update you with any news.

If you don’t already use MFA for your apps and online accounts, we recommend that all businesses implement it as soon as possible. The additional security it offers protects against the vast majority of today’s cyber threats.

For more help and advice about implementing MFA or getting the best from Microsoft 365, just get in touch.

Productivity tools are supposed to make you more, well… productive.

But if they’re not embedded properly within your business, tasks can actually end up taking longer than they should. That’s frustrating for employees and you. It wastes time, and it costs money – which is the opposite of being productive.

So how can this happen?

Often a lack of consistent training means everyone is using tools differently, or finding their own workarounds. Maybe the tools haven’t been properly integrated with other apps, creating additional work. Or perhaps employees simply don’t find some tools useful and give up on them.

Bringing new technology into your business can be a big step – so big that lots of owners try to avoid it completely. That might be because of understandable risk aversion, or because they simply don’t have enough information to choose the right solution from the thousands of available options. It doesn’t help that nearly all tools work differently and offer different advantages.

What most business owners need is expert help. It’s easy to say you plan to introduce new productivity tools to keep employees happy and to gain a competitive advantage, but in practice it’s a lot more involved.

One thing’s for sure. As AI solutions become more and more integrated into new solutions – and others in your industry start to benefit from the new tech landscape – businesses that don’t keep up, risk being left behind.

Working with professionals can not only help to identify the most suitable tools for your business…

But also to help get the most from them by ensuring all your people are fully trained.

That means you’ll not only be getting all the productivity benefits you hoped for from your investment, you’ll also have a more engaged, better skilled and more productive workforce.

This is something we help businesses with all the time. Get in touch if you’d like us to do the same for you.

A recent study has revealed that a staggering 62% of used hard drives sold online still contain deleted files that can be recovered!

Not only is this problematic for individuals who may have personal information stored on their old drives, but it also poses a serious threat for businesses whose confidential data could fall into the wrong hands.

Cyber criminals are known to scour online marketplaces in search of improperly wiped hard drives to exploit sensitive information such as business secrets and client details. Even encrypted or damaged drives can still potentially reveal sensitive data.

To protect your digital assets, it is crucial to properly wipe or destroy old hard drives before disposing of them. When upgrading hardware or transferring data, it's best to seek the services of a professional who can ensure that all sensitive data is securely erased and transferred.

In today's ever-evolving landscape of cyber threats, upgrading your overall data security game should also be a top priority. Take steps such as implementing strong passwords and regularly updating software to prevent unauthorised access and minimise risks.

It's essential to take all necessary precautions when it comes to protecting your personal and business-related information from falling into the wrong hands. Don't let cyber criminals get their hands on your confidential data - safeguard it like you would protect your most prized possessions.

Airports, hotels, cafés, even shopping centres, offer public charging points where you can boost your phone or laptop battery on the go.

They’ve been in the news after the FBI recently tweeted advice to stop using them. Crooks have figured out how to hijack USB ports to install malware and monitoring software onto devices as they charge.

The security risk of “juice jacking” was long thought to be more theoretical than real, but the tech needed to carry out an attack has got smaller and cheaper and easier to use. This means less sophisticated criminals are now turning their hand to it.

So how does it work?

The most common charging cables – USB-C and lightning – are dual-purpose. They have pins for charging and pins for data.

When you charge your device, you only use the charging pins. But a compromised charging port – or a cable that someone has left behind – could use both charging pins and data pins without you knowing.

When they use the data pins, criminals can install malware onto your device that gives them access to your credentials and other data. It’s a little like plugging your phone into someone else’s laptop.

To avoid the risk, the best solution is to always carry your own charger and cable, and plug it into a power outlet. If you have no choice but to use a public USB port, invest in something called a USB data blocker. This prevents data being transferred, but the device will still charge.

We help businesses stay secure and productive at the same time.

If we can help you, get in touch.