Serving up speed: How 10Gbps connectivity changed everything for Patty & Bun

Patty & Bun was established in 2012 and is renowned for serving high-quality gourmet burgers. Their mouthwatering menu changes monthly, with new specials added to keep flavours fresh and customers returning.  

With 9 locations across London, the business has built a strong reputation for its delicious food and superb customer experience. While the company has consistently grown year on year, its connectivity slowly began to fall short across several sites, including its HQ on Cavendish Street, London.

Why reliable internet is as crucial as the perfect location

When success relies on serving thousands of customers daily, operational efficiency is critical to success, and there is little room for downtime.    

To maintain smooth operations, Patty & Bun relies on two key factors: Electronic Point of Sale (EPOS) systems, which are fundamental to processing orders and managing billing, and fast, stable internet connectivity, which ensures the EPOS systems can keep up with processing information at speed.

The cost of unreliable internet  

Providing exceptional service, day after day, is challenging enough. But adding some connectivity chaos to the mix quickly became a recipe for disaster.  

The team experienced frequent outages and inconsistent speeds, which meant their EPOS systems would either be frustratingly slow or completely out of action for minutes, hours or sometimes even days. All amplified by the fact they had different internet service providers across multiple locations, making troubleshooting each providers individual line a nightmare for the team.

This meant order processing and restaurant operations took a hit, negatively impacting their customers, staff, and ultimately revenue.

From frustration to fast – a seamless switchover

Despite the disruption, the team feared that changing internet service provider would result in further disruption – something they simply could not afford to happen.  

After Vorboss was recommended through an industry partner, they decided it was worth exploring. They were quickly assured of a seamless transition with little to no disruption to day-to-day operations, meaning the switch-over wouldn’t hinder their ambitious revenue targets, and would ultimately fix all their connectivity problems.

Soon after, our install team connected them with a Direct Internet line whilst they were still in contract with various ISPs across different locations, at no extra cost (meaning no double billing). So, not only were they able to consolidate their connectivity, but there was also zero switchover downtime, disruption or additional cost.  

The 10Gbps upgrade that changed everything

Vorboss provided one to one assistance throughout the process and were on hand 24/7 for any questions or additional support.

Now using a Vorboss 10Gbps Direct Internet connection (AKA a leased line), Patty & Bun never have to share their connection. This guarantees 10Gbps upload and download speed at all times, even during peak hours, which gives them the reliability and speed they’d craved for years.

Constantly troubleshooting slow EPOS systems, and inconsistent customer WiFi is now a thing of the past. The ability to focus on what’s really important - food, service, and experience - means they can continue to thrive in a highly competitive environment.

Moving office is a big deal for any business. That’s why understanding all the different aspects that go into it is vital to making sure that the move goes smoothly and stays within budget.

This guide covers everything from early planning and budgeting through to getting your team set up, secured, and online from day one.

Whether you're upsizing, relocating, or upgrading your space, this guide will help you get it right.

What to consider before moving office

It can affect productivity, customer service, and how smoothly your technology and operations continue during the move.

Whether your goal is to support growth, encourage more in-office working, or create a better experience for your team, careful planning makes all the difference.

Here are some of the reasons why planning your move carefully matters.

Keeping costs under control

A detailed budget that covers everything from moving services and IT setup, through to utilities and office redesign helps avoid surprises and keeps spending under control.

Staying on track

A well-planned move means fewer slowdowns. Splitting tasks into clear stages with defined responsibilities keeps the move on schedule.

Understanding your lease obligations & avoiding legal issues

Landlords may require repairs, cleaning, or the office to be restored before you leave. Factoring in potential costs like dilapidations early helps avoid surprises later.

Negotiating lease flexibility‍

Flexible lease terms can make it easier to scale, adapt, or move again as your business changes. Look for options that give you room to grow without heavy penalties.

Minimising downtime‍

Getting internet, IT, and security systems set up before move-in helps keep your team productive and avoids disruption for customers.

Keeping everyone aligned

Clear communication between colleagues, suppliers, and landlords helps avoid confusion, delays, and last-minute surprises during the move.

A well-planned office move is a chance to create a better setup for your team and your business.

How to prepare for moving office: a quick checklist

A successful office move comes down to good planning, clear communication, and getting ahead of potential problems.

Here’s a quick checklist that will help you nail it:

1. ‍Set your timeline - Start with your moving date, then map out everything that needs to happen before it. This gives you enough time to organise suppliers, notify customers and partners, and prepare your team for the move.
2. ‍Plan for future growth - Think about what your business needs now as well as what it may need in the future. Consider desks, meeting rooms, internet bandwidth, licensing, and anything else that may grow overtime.
3. ‍Put together a ‘moving team’ - Assign specific responsibilities, whether that's internal team members or external suppliers. Clear ownership helps keep the move on schedule.‍
4. Audit your current space - Go through your existing furniture, equipment, and storage before the move. Decide what you'll be keeping and what may need upgrading.
5. Plan your new layout - Develop a floor plan that'll optimise the space for how your team will use it. Don’t forget to map out where the IT infrastructure will sit, including Wi-Fi access points.
6. Evaluate suppliers - Internet, IT, and cybersecurity are often handled separately, which can make office moves harder to coordinate and more expensive to manage. Going with a managed service provider that handles all three helps avoid gaps in setup. ‍
7. Keep everyone informed - Tell all your clients, suppliers, and service providers that you are moving office ahead of time to avoid disruption.‍
8. Schedule utilities and services early - Arrange utilities like electricity, water, internet and other key services well before moving day.

A typical office move timeline

Every move is different, but this gives you a rough idea of when key decisions usually happen.

6-12 months before the move

Define your space requirements

Create a list of must-haves for the new space. Think about size, future growth, location, and required facilities to ensure the new office will meet your business needs well into the future.

Secure your new location

Flexible office space remains in high demand across London, so it’s worth starting early if you want the best options.

Establish a budget

It should include moving costs, IT setup, utilities, fit-out work, and contingency funds for unexpected expenses.

3-6 months before the move

Get your suppliers sorted

Surround yourself with pros. Hire movers, fit-out companies (if needed), and IT specialists to avoid last-minute scrambling.

Plan your connectivity and IT

Work with an expert partner who can offer advice on best internet, cybersecurity and IT setup for your team - essential if you want everything up and running from move-in.

Notify your team

Share regular updates with all relevant stakeholders, it's best if you keep an up-to-date timeline of key milestones.

1-3 months before the move

Begin packing

If doing it yourself, organise your packing process systematically. Label boxes clearly with their contents and their destination within the new space.

Update addresses

Notify your customers, suppliers, and service providers of your change of address. Prepare to update your business listings, website and marketing materials.  

Test IT systems

Arrange for your IT and connectivity systems to be tested rigorously before moving across. This way, you can be sure that critical services such as the internet and phones are operational before your team arrives. Any good connectivity supplier should offer to connect your office ahead of your move-in date to ensure a smooth transition, wavering the cost of any cross-over to avoid being double-charged.  

Moving day

Oversee the process

Assign a trusted team member (even if that is yourself) to supervise the move. Choose someone who can handle unexpected issues and ensure that everything arrives at, is installed into, and functions correctly in the new location as planned.

Test your essential systems

Check your internet, Wi-Fi, phones, and key IT systems as early as possible on moving day to make sure your team is able to work.

Do a walkthrough

However thoroughly you planned your office move, once you are in you need to inspect the new space carefully to ensure everything is in order. Check for damage, missing items, and other issues that need immediate attention.

Post-move

Celebrate with your team

Be sure to acknowledge the hard work that’s gone into the move and celebrate - you’ve earned it!  

We hope you found this timeline useful for your own step-by-step process. Trust us, working through these stages will enable you to reduce stress (both for yourself and your colleagues) and set the business up for a flying start in its new home.

What to look for in an IT and connectivity provider when moving office  

Moving office is stressful enough, that's why you need a reliable partner who can take things off your hands and offer advice on what solution is best suited for your unique needs.

Before you sign anything, here are five things to check: ‍

Auto-renewals

Not all contracts end when you expect them to. Some providers auto-renew you into another long-term deal without much warning, making it hard to leave when you need to. Check the small print and set a reminder well before your contract is up.

Scalable solutions

As your business grows, your technology needs will change too. Investing in services that scale easily, whether that’s bandwidth, licensing, managed IT or cybersecurity, means you won't have to change providers later on.

Service guarantees vs. empty promises

Internet providers might say you’ll get ‘up to’ a certain speed, but is that guaranteed or just a target? If a stable connection is critical for your business, look for "guaranteed speeds", not just marketing buzzwords. If you’re buying a broadband-grade service, your upload/download speeds are almost definitely not guaranteed, so make sure your connection is dedicated to your business/.

Compensation without the hassle

If your internet goes down, will your provider compensate you automatically, or will you have to fight for it? Some suppliers make you jump through hoops to claim what you’re owed, knowing most businesses won’t have the time. A good provider makes things right without the headache.

Do they own their network?

You want an accountable, proactive partner that takes the technical bits off your plate. Look for providers that own their network and manage their services end-to-end. This way there are no third-partycontractors involved and no grey areas when it comes to responsibilities. You'll also most likely get a way better customer experience.

Bottom line? Don’t just sign what’s put in front of you. Ask questions, push for clarity, and make sure your internet service works for your business - not the other way around.

2026 commercial real estate trends to think about

An increased demand for sustainable, premium offices

Market consolidations

Hybrid working

Making the technology side simpler

Moving office is often the point where businesses realise their technology setup has become fragmented. Different suppliers for connectivity, IT support, and cybersecurity can make even simple changes harder to manage.

Now is the perfect opportunity to rethink both your current setup and what your business may need in the future.

Bringing everything together under one provider helps reduce the back and forth, and have one accountable partner who's responsible for managing it all.

Expert support every step of the way

We support you throughout the entire relocation process, from early planning and infrastructure reviews through to installation, setup, and ongoing support.

A dedicated account manager helps coordinate the move, making sure your internet, devices, and cyber protection are all ready when your team arrives.

‍The Rapid Install advantage

If you're on a time crunch, or maybe your previous provider cancelled, our rapid install service can get you online in as little as 48 hours.

Built for growing businesses

Because Vorboss owns and operates its own fibre network, we’re able to support businesses directly across connectivity, managed IT, and cybersecurity without relying on multiple third parties.

That means fewer handovers, faster support, and a more joined-up experience throughout your move and beyond.

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Seamless connection helps fuel Represent Recruitment’s global success

Based in London, Represent Recruitment places top creative talent in roles worldwide. Founded by Mike Radcliffe, their team of industry experts - self-confessed ‘design geeks’ - are passionate about what they do and largely originated from the design industry. This dedication has helped Represent thrive through changing markets for over 20 years, supporting everything from UK startups to enterprise tech firms in California.

The constraints of poor connectivity

Despite being a leading agency, Represent’s office relied on 5G and standard broadband, which proved unreliable - especially for client calls and cloud-based work.  

Virtual client meetings were slow, and glitchy internet disrupted video calls, affecting relationships, especially those overseas.  

Cloud-based tools needed to be accessible in an instant. Employees were frustrated with the inefficiencies and this only increased after the global pandemic. Teams often worked from home to avoid connectivity disruptions, which was far from ideal for such a collaborative business.  

No more network nightmares

Frustrated by poor service and not ever being able to speak to a human, Mike bought Represent out of a costly contract, only to face new issues with their next provider.  

When Mike talked to the Vorboss team, he was very clear about his needs, and we were more than happy to help. We worked directly with the landlord to install the infrastructure which included an abseil installation down the building. We quite literally went over and above for this one!

From bottleneck to breakthrough

Since upgrading to Vorboss, Represent has seen a complete transformation:

With a trustworthy connectivity partner, Represent can now focus on what they do best - connecting top creative talent with leading businesses without the stress of an unreliable internet connection.

Vorboss Wins Best Enterprise ISP 2024 at the ISPA Awards

We’re delighted to announce that Vorboss has been voted Best Enterprise ISP at the ISPA Awards! This recognition highlights our unwavering commitment to delivering exceptional connectivity solutions that enable businesses to thrive in an ever-evolving digital landscape.

The ISPA Awards celebrate excellence across the UK’s internet industry, and winning the Best Enterprise ISP category is a testament to our team’s dedication to innovation and reliability. From supporting businesses with high-performance connectivity to helping them achieve their goals with confidence, we’re proud to be at the forefront of modernising the internet industry.

We were also pleased to receive the award for Best Diversity, Equity & Inclusion, reflecting our ongoing efforts to foster an inclusive environment both within our company and across the wider tech sector.

Thank you to the ISPA for this recognition and to all our partners and customers for being part of the journey. Together, we’re shaping the future of connectivity.

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Why wouldn’t we have a diverse workforce? Why shouldn’t inclusivity be the goal of the telecoms industry? 

We’ve published our Diversity, Equity & Inclusion Strategy, and a core part of that is our commitment to reach gender parity across the company by 2028.  

A major step towards achieving this breakthrough for the telecoms industry will be our commitment to reach 50/50 representation within technical and engineering positions by 2027. We’re currently at more than a third representation of women in those roles.  

That puts us ahead of others in the telecommunications industry thanks to creating an inclusive culture where everyone can thrive.  

Inclusion wasn’t an afterthought for us – we aimed for an inclusive approach and a diverse workforce right from the start.

And diversity isn’t limited to gender, so our policies are focused on ensuring inclusion for all people from all walks of life – and particularly those that have long been excluded from our industry.  

Diversity works. It works for us, and it’s essential if the telecom industry is going to keep working.  

‍Download our DEI report now.

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By Rikshita Khela, Chief People Officer.

According to our Reliability and Compensation Report, authored by Assembly Research, the UK economy lost £17.6 billion in economic output in the past year due to fixed business connectivity outages.  

Billions of pounds were wasted. It's a sobering figure.  

How do you, as a business, guard yourself against this?  

By getting to know your internet provider's service level agreement (SLA), and what it really means.  

A transparent SLA lets you gauge how robust a provider's infrastructure is. The more generous the SLA, the more confidence a provider has in their network capability and reliability. It also guarantees that you will be compensated if downtime occurs.

So, what should you expect to see in the small print? Let's explore the world of SLAs.

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What is an SLA?

An SLA, which stands for Service Level Agreement, is a contract that outlines and defines the type of service you can expect from your business internet provider.

It should lay out how they measure your service and what compensation they will give you if they do not deliver the promised service level.  

We all know reliable connectivity is paramount to your business’ internal and external functions, so SLAs are very important. They allow you to mitigate some of the impact of connectivity outages, but more importantly they serve as an indicator of the quality of the infrastructure you rely on. By scrutinising the terms, you can make informed decisions, ensuring that you choose a service that aligns with your demands.

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Many businesses are in the dark

There’s low awareness surrounding business internet providers’ SLAs—and that’s an issue.  

Our research finds that almost a quarter (23%) of UK fixed business connectivity customers were unsure whether their contracts even included SLAs or SLGs.  

Among those familiar with their SLA, 21% didn't know if their contract specified compensation arrangements if certain service quality levels weren’t met.  

If you're in the dark about your SLA, your business could be vulnerable.

Commitment to high levels of compensation from providers acts as motivation to technical teams to pre-empt issues, therefore fostering a culture of continuous improvement.

The good news is you can request an SLA from your business internet service provider (ISP) if they haven't issued you one (or you haven't seen one).

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The economic toll of outages  

Consistent connectivity is not a luxury.  

Ofcom finds that 83% of small and medium-sized enterprises (SMEs) consider communications services fundamental to their business, so much so they could not function without them.  

60% of companies in London reported one or more service losses over the past year, with 28% experiencing at least three outages.  

Our analysis reveals that over the last year, the average loss of economic output to London businesses as a result of internet outages was £18,620.

This equates to an average 314 lost hours of productivity (nearly 40 working days) per London business.  

Staggering numbers to swallow.

This highlights the importance of transparency in contractual terms, as well as auto compensation. Businesses should not be left with minimal or no compensation if the worst occurs.

As things stand, the case is clear: businesses across the UK are losing out to connectivity outages.

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Don’t leave money on the table

Despite the average UK business losing over £11,000 in economic output due to connectivity outages in the past year, 61% of UK businesses surveyed reported that they did not receive compensation from their ISP.

For those that didn’t ask for compensation, the main reasons given were that they believed it was not worth the time and effort or they didn’t expect to get compensation.  

Only around a third of businesses surveyed reported receiving any compensation for connectivity outages in the past year.  

If only they knew it could be a seamless and automatic process.  

As a result of our findings, we’ve urged Ofcom to introduce an automatic compensation scheme for fixed business connectivity providers; we want this to become the standard.

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Why we love SLAs  

Business internet providers can hold themselves to account by including automatic compensation clauses in their SLAs. This indicates confidence in their infrastructure and a commitment to their customers.  

This is how we use SLAs at Vorboss:  

• To highlight our confidence in our network
• To ensure we compensate our customers fairly and automatically if outages occur  
• To establish clear expectations between our customers and us (guaranteed uptime, response times, and compensation)  

We’re raising the bar by providing the most competitive SLAs in the industry, automatically compensating businesses after just 4 minutes of downtime.

SLAs should be transparent and include automatic compensation to give customers greater trust in their providers—and encourage providers to improve service quality.

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Vorboss's leased line SLAs

Putting our money, where our mouth is...

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Top tips for managing your business internet SLA

• Read your SLA carefully, whether it’s an existing contract or a new one.
• Clarify anything unclear with your provider.
• Request a robust SLA if you don’t have one or need stronger protection.
• Check for automatic compensation and claim it if outages occur.
• Ensure every SLA has a clear benefit to safeguard your business.